Ir Dr Anthony LO

Director of Residential Customer Experience, CLP Power Limited

Ir Dr. Anthony Lo is Director of Residential Customer Experience at CLP Power Hong Kong Limited. Dr. Lo oversaw all aspects of business customer services and established partnerships with customers from the business sectors before he took up this position. 

At present, he actively involves in formulating residential customer development strategies, exploring innovative technologies and energy saving solutions, providing value-added services for driving the implementation of energy efficiency and conservation and renewable applications in helping customers to achieve sustainability goals and combat climate change.

Moreover, Dr. Lo takes a leading role in developing digital customer transformation which can support and enable the company’s transformation into a Utility of the Future. He develops a centre of excellence for enabling digital customer experience and providing customers with new and seamless digital experience so as to enjoy the company’s digital services across various communication channels.